Voyager Cataloging
Windows Professional
Microsoft Office Pro

MS ExcelMS Publisher
Camtasia (PC and MAC)

Google Apps

Apple Apps




Adobe Captivate 6

Adobe MasterSuite CS6
Scriptware/ Final Draft


People-oriented individual with great communication skills
Self-motivated team player
Great organizational skills
Capable of working with little or no supervision
Able to motivate and mentor other employees
Able to give and receive feedback
One and a half years in a Leadership position
Proven ability to lead new initiatives


Aramark Uniform Services, Burbank, CA
Instructional Designer
April 2016- Present

  • Currently spearheading the design of new materials for the new handheld initiative, including micro-learning, and e-booklets

  • Design and develop training materials (e.g., interactive e-learning, job aids, reference guides, field training guides, web presentations) for technology,
    productivity, and business growth initiatives.

  • Established department process and standards for instructional design projects.

  • Maintain training development schedules and manage work by outside software and narration consultants.

  • Established department process and standards for instructional design projects.

  • Maintain training development schedules and manage work by outside software and narration consultants.



Getty Research Institute, Los Angeles, CA
Library Assistant II, Special Collections
June 2008 – April 2016

  • Assist scholars from around the world by gathering rare materials from the Getty Vaults

  • Supervise the usage of rare letters and other objects and ephemera within the Special Collections area

  • Provide necessary copies of materials (when permitted) for further study to those scholars

  • Cataloging images on a database for possible future internet use by scholars

  • Re-shelving books and other items back into the vaults once study is completed

  • Assist other departments in providing materials to researchers from around the world

  • Work on special projects within specific archives to enhance both librarian and scholar access to materials


Yahoo! Pasadena, CA
Performance Marketing Specialist
October 2001 – January 2008

  • Providing world-class service by responding to both general and specialized customer requests via e-mail and telephone. These requests range from 'billing inquiries, click activity inquiries and editorial issues

  • Work with OPM sales and clients to ensure quality communication of product

  • Responsible for implementing Marketing Console for existing Overture clients

  • Evaluate clients’ accounts with bidding opportunities to maximize efficiency and ROI

  • Audit client Web sites and make suggestions to assist with the stickiness of browsers

  • Update database with new client promotional opportunities to grow clients accounts

  • Implement Account Management process for new online marketing tools

  • Establish client integration process and execution of new client accounts

  • Work to resolve client-billing inquiries and establish a consistent process

  • Enhance the quality of service by managing all aspects of the upper echelon client base

  • Develop confidence in the client by providing a thorough response to all account inquiries

  • Provide current knowledge of new system tools and enhancements

  • Client interface via telephone and/or e-mail correspondence and direct contact

  • Multi-task and prioritize using effective organizational and time-management skills

  • Member of the AIM team, involved with employee team development

  • Train new clients via phone using Webex on a user interface for Marketing Console

  • Consult with existing users on current product and inform on recent upgrades, including Local Match, Site Match, Square Trade, and Advanced Match.

  • Initiate team member for Gold, 24 K, and OPM teams.

  • Effectively communicates Overture's business model and product offerings to prospective advertisers.

  • Liaison between Customer Service and Section One of the Editorial Department.

  • Process Editorial Section One Secondary Reviews.


Web Designer / Raleigh-Durham Customer Service Department Head
October 1998- March 2001

  • Managed a core group of employees.

  • Coordinated change of Web sites for all CitySearch customers, with special emphasis on the Triangle area which consisted of approximately 3500 clients.

  • Delegated and oversaw the design and text updates for CitySearch advertisements.

  • Liaison between CitySearch field office and home base.

  • Resolved customer concerns and complaints.

  • Designed Web sites for clients based on individual company needs and requirements


Warner Brothers Television Burbank, CA
Friends and Veronica's Closet Production Assistant
1997 - 1998

  • Assisted in the overall production of two television shows.

  • Supervised the maintenance of the Script Library.

  • Liaison between the production office and the studio.

  • Responsible for mass script distribution.

  • Executed production-related errands for the Producers.


Walt Disney World Co. Lake Buena Vista, FL
Guest Relations Hostess
1994 - 1997

  • Ensured the guests of Walt Disney World had a memorable experience, achieved through personal assistance, recommendations, and reservations.

  • Resolved guest situations.

  • Tracked lost articles and persons.

  • Answering questions concerning Disney trivia and history.

  • Provided a VIP tour guide experience throughout the Parks

  • Lead in Polynesian Resort Merchandise


Euro Disney S.C.A. Marne-La-Valle, France
Operations Hostess
1992 - 1994

  • Relocated to Marne-La-Valle, France to continue as a bilingual sales representative and attractions hostess.

  • Utilized service-oriented skills to reach an international market.

  • Responsible for sales, inventory, guest control and safety, monitoring and refreshing funds, and scheduling breaks.

  • Liaison between cast members and management.



California State University, Los Angeles
Master of Education - 
Educational Technology and Leadership
Master of Arts – Art History
Florida State University
Bachelor of Science -
University of North Florida
Bachelor of Arts -
Art History
Valencia College
Associates of Science –
Film Production Technology

Sally Cassanova Scholarship
Honors in Art History
Honors in Education
CSX Scholarship
Dean’s List

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