Laura Lesko

EMPLOYMENT HISTORY:

Aramark Uniform Services, Burbank, CA
Instructional Designer
April 2016- Present

• Currently spearheading the design of new materials for the new handheld initiative, including micro-learning, and e-booklets

• Design and develop training materials (e.g., interactive e-learning, job aids, reference guides, field training guides, web presentations) for technology,
  productivity, and business growth initiatives.

• Established department process and standards for instructional design projects.

• Maintain training development schedules and manage work by outside software and narration consultants.

• Established department process and standards for instructional design projects.

• Maintain training development schedules and manage work by outside software and narration consultants.

 

 

Getty Research Institute, Los Angeles, CA
Library Assistant II, Special Collections
June 2008 – April 2016

• Assist scholars from around the world by gathering rare materials from the Getty Vaults

• Supervise the usage of rare letters and other objects and ephemera within the Special Collections area

• Provide necessary copies of materials (when permitted) for further study to those scholars

• Cataloging images on a database for possible future internet use by scholars

• Re-shelving books and other items back into the vaults once study is completed

• Assist other departments in providing materials to researchers from around the world

• Work on special projects within specific archives to enhance both librarian and scholar access to materials

 

Yahoo! Pasadena, CA
Performance Marketing Specialist
October 2001 – January 2008

• Providing world-class service by responding to both general and specialized customer requests via e-mail and telephone. These requests range from 'billing inquiries, click activity inquiries and editorial issues

• Work with OPM sales and clients to ensure quality communication of product

• Responsible for implementing Marketing Console for existing Overture clients

• Evaluate clients’ accounts with bidding opportunities to maximize efficiency and ROI

• Audit client Web sites and make suggestions to assist with the stickiness of browsers

• Update database with new client promotional opportunities to grow clients accounts

• Implement Account Management process for new online marketing tools

• Establish client integration process and execution of new client accounts

• Work to resolve client-billing inquiries and establish a consistent process

• Enhance the quality of service by managing all aspects of the upper echelon client base

• Develop confidence in the client by providing a thorough response to all account inquiries

• Provide current knowledge of new system tools and enhancements

• Client interface via telephone and/or e-mail correspondence and direct contact

• Multi-task and prioritize using effective organizational and time-management skills

• Member of the AIM team, involved with employee team development

• Train new clients via phone using Webex on a user interface for Marketing Console

• Consult with existing users on current product and inform on recent upgrades, including Local Match, Site Match, Square Trade, and Advanced Match.

• Initiate team member for Gold, 24 K, and OPM teams.

• Effectively communicates Overture's business model and product offerings to prospective advertisers.

• Liaison between Customer Service and Section One of the Editorial Department.

• Process Editorial Section One Secondary Reviews.

 

TICKETMASTER/CitySearch.com Pasadena, CA
Web Designer / Raleigh-Durham Customer Service Department Head
October 1998- March 2001

• Managed a core group of employees.

• Coordinated change of Web sites for all CitySearch customers, with special emphasis on the Triangle area which consisted of approximately 3500 clients.

• Delegated and oversaw the design and text updates for CitySearch advertisements.

• Liaison between CitySearch field office and home base.

• Resolved customer concerns and complaints.

• Designed Web sites for clients based on individual company needs and requirements

 

Warner Brothers Television Burbank, CA
Friends and Veronica's Closet Production Assistant
1997 - 1998

• Assisted in the overall production of two television shows.

• Supervised the maintenance of the Script Library.

• Liaison between the production office and the studio.

• Responsible for mass script distribution.

• Executed production-related errands for the Producers.

 

Walt Disney World Co. Lake Buena Vista, FL
Guest Relations Hostess
1994 - 1997

• Ensured the guests of Walt Disney World had a memorable experience, achieved through personal assistance, recommendations, and reservations.

• Resolved guest situations.

• Tracked lost articles and persons.

• Answering questions concerning Disney trivia and history.

• Provided a VIP tour guide experience throughout the Parks

• Lead in Polynesian Resort Merchandise

 

Euro Disney S.C.A. Marne-La-Valle, France
Operations Hostess
1992 - 1994

• Relocated to Marne-La-Valle, France to continue as a bilingual sales representative and attractions hostess.

• Utilized service-oriented skills to reach an international market.

• Responsible for sales, inventory, guest control and safety, monitoring and refreshing funds, and scheduling breaks.

• Liaison between cast members and management.

 

EDUCATION:

California State University, Los Angeles
Master of Education - Educational Technology and Leadership
Master of Arts – Art History
Florida State University
Bachelor of Science - Communications
University of North Florida
Bachelor of Arts - Art History
Valencia College
Associates of Science – Film Production Technology

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AWARDS:
Sally Cassanova Scholarship
Honors in Art History
Honors in Education
CSX Scholarship
Dean’s List

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